Job Description
Job Title:  Cargo Warehouse Senior Agent
Job Location (Short):  Bengaluru, KA, IND, 560300

WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs. 
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.  

Cargo Operations Supervision

  • Supervise and coordinate ground crew in the loading, unloading, securing, staging, and distribution of cargo.
  • Ensure build-up and break-down activities comply with Standard Operating Procedures (SOPs), airline standards, and local customs regulations.
  • Monitor and resolve operational irregularities in import/export processes while ensuring compliance with airline, customs, and safety requirements.
  • Inspect cargo for completeness, accuracy, damages, and proper documentation before acceptance or dispatch.
  • Retrieve stored cargo, trace lost shipments, and arrange delivery or corrective actions as required.

Documentation & Compliance

  • Verify import/export documents to determine cargo content and compliance with regulations.
  • Maintain accurate cargo records, including goods shipped, received, stored, and dispatched.
  • Notify consignees/customers of incoming shipments and arrange delivery in coordination with relevant stakeholders.

Workforce & Coordination

  • Organize, plan, and prioritize work schedules to meet operational deadlines.
  • Supervise and guide cargo handling staff to ensure safe and efficient operations.
  • Coordinate closely with Operations Agents, customs representatives, and airline officials.
  • Conduct briefings to ensure staff awareness of safety, security, and operational procedures.

Safety, Quality & Security

  • Ensure overall safety, quality, and security of cargo operations in the assigned area.
  • Report safety hazards, operational deficiencies, irregularities, or violations to management.
  • Promote compliance with company safety standards and industry best practices.
  • the activities of ground crew in loading, unloading, securing, and staging of aircraft cargo.
  • Monitor and control all activities within the Section 48 area on a shift basis.
  • Ensure proper deployment, accountability, and performance monitoring of cargo assistants.
  • Oversee the handling of special cargo (artwork, high-value shipments, sensitive consignments) with required safety and care.
  • Maintain good housekeeping and ensure sufficient stock of stationery and other resources.
  • Education – Bachelor’s Degree or Equivalent
  • Experience - Minimum 12 months’ work experience in Air Cargo Operations / Freight Handling and warehousing