WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs.
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.
Role Overview
WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term
objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of
business applications, act as a subject matter expert on the cargo management system (ERP/logistics/supply
chain)/Warehouse Management System and plays an active role in transforming and evolving business applications to
support cargo operations.
Key Responsibilities
Business Applications Management
• Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and
responsibilities.
• Requirement gathering from business owners and translate the requirements for development for ERP vendors.
• Ensure effective support and administration services for front-end and back-end solutions and API integration.
• Oversee system evolution through a structured Change Management process.
CMS/WMS Centre of Expertise
• Establish a Centre of Expertise for CMS/WMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge
into the WFS organization.
• Act as a subject matter expert for business applications.
• Train and support internal stakeholders in the effective use of CMS/WMS solutions.
Transformation & Projects
• Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator
or similar.
• Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements.
• Align IT projects with business goals, ensuring on-time delivery and operational impact.
Vendor & Release Management
• Manage relationships with software vendors, ensuring smooth release management processes.
• Coordinate upgrades, patches, and system enhancements with internal and external teams.
• Track vendor performance against service expectations and escalate issues where necessary.
Security & Compliance
• Apply application security principles to business applications, ensuring compliance with security standards.
• Support audits, risk assessments, and documentation related to business systems.
• Implement controls to safeguard sensitive data across applications.