Who we are

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines, institutions, and operates central kitchens with large scale food production and distribution capabilities for a wide range of cuisines. SATS is present in the Asia Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

The Role

The Cargospot System Specialist will support and optimise the Cargospot functional system landscape across EMEA, providing expert Level 2/3 support and helping translate business requirements into effective system solutions. The role will work closely with operational and finance stakeholders to understand their needs, assess system capabilities and coordinate with the external Cargospot technical development partner to deliver required adaptations and enhancements. Cargospot expertise is essential, with billing knowledge providing additional value. The role will also develop broader Cargospot administration and functional capabilities, supporting strong system governance, service quality and continuous improvement across the region. 

Key Responsibilities

Cargospot Functional Support

•  Provide Level 2/3 functional support across Cargospot, including investigation, troubleshooting and resolution of complex issues.
•  Analyse, manage and close Level 2/3 KACE tickets in coordination with the Cargospot team. • Support Cargospot configuration and administration across relevant modules.
• Develop broader functional expertise across the Cargospot system landscape. 
• Apply billing knowledge to support finance-related requirements, including the accurate translation of customer contracts and billing requirements into Cargospot. Change & Enhancement Management 
• Understand and assess business requirements, determining whether Cargospot can support them through existing functionality or requires adaptation. 
• Lead discussions with internal stakeholders to clarify requirements, agree solutions and drive timely decisions. 
•  Translate business requirements into clear specifications for the external technical development partner.
• Work with the Cargospot team to prepare CHAMP AWRs and support system developments. Coordinate delivery, testing, feedback and release of system enhancements. 
•  Work with the external partner to manage scope, cost and delivery timelines.

User Support & Continuous

• Improvement 
• Support users with Cargospot functional queries and promote effective use of the system.
• Develop training materials and deliver user training where required. 
• Identify opportunities to improve system functionality, processes and user experience. 
• Promote consistent ways of working and best practices across EMEA. 

Reporting & Billing Support

• Support standardised billing and revenue reporting where required.
• Investigate billing discrepancies and support Finance with month-end validation. 
• Use data and system insights to identify issues, trends and opportunities for improvement.

Stakeholder & Service Management 

• Build strong working relationships across Operations, Finance, the Cargospot team and external technical partners.
• Act as a key link between internal business users and the external development team, ensuring requirements are clearly understood and effectively delivered. 
• Support service management activities, including ticket prioritisation and reporting. 
• Represent the Cargospot function in relevant meetings and forums. 

Relevant Skills and Experience

• Strong hands-on experience with Cargospot. 
• Experience in Cargospot functional support, administration, configuration or system optimisation.
• Understanding of air cargo operations and operational processes.
• Experience translating business requirements into system solutions.
• Billing experience is advantageous, particularly understanding how customer contracts and billing requirements translate into system configuration and invoicing.

Technical & Analytical 

• Strong troubleshooting and structured problem-solving skills.
• Ability to analyse system issues and contribute to root-cause analysis.
• Experience with data analysis, reconciliation and reporting; Power BI or Crystal Reports would be advantageous.
• Understanding of system development, testing and release processes. 

Desirable

• Billing, pricing or revenue accounting experience.
• French language capability.
• Experience using AI tools for automation, validation or anomaly detection. 

Personal Characteristics & Behaviours

• • Excellent communication skills, with the ability to understand business requirements and translate them clearly for technical teams.
• Strong stakeholder management and ability to work effectively across functions.
• Flexible and adaptable approach, with the ability to respond to changing business priorities.
• Collaborative team player who takes ownership and follows through on commitments.
• Strong analytical mindset and attention to detail.
• Curious, proactive and willing to develop broader Cargospot expertise. 

Core Values

We have 5 core People Values at SATS.

Safety: Safety – its ingrained in our DNA Customer

Focus: Every smile is a win for us 

Respect: We strive to listen, understand and respect.

Excellence: Excellence isn’t just a goal, it’s the SATS way.

Teamwork: We don’t just collaborate. We amplify each other’s strengths.