Reporting to the OPS Director Belgium, the Station Director oversees as business operational lead the daily operations and assures customers satisfaction. He/she delivers a first-class customer service in addition to contributing commercially to the growing portfolio of customers. He/she monitors and improves workforce optimization, workflow and processes.

Main Activities

Business Growth

• Leadership & Strategy

Direct to the local management team the structures and strategies for optimal performance, overseeing country projects and budgets. Proactively make proposals to senior management in terms of best practices.

In accordance with the EMEAA requirements (ex: Operations Management System), Initiate directives and procedures, which will enhance the domestic operations and service levels for the customer.

• Contract & Commercial Support

Review the commercial contracts to support commercial teams, ensuring efficiency, meeting customer contractual targets and business growth.

• Budgeting & Investment Oversight

Lead preparation of operating budgets, proposals for capital expenditure, and investments in operational needs and resources.

Operations

• Ensure Operations run smooth, safe, secure and with constant focus on the Customer and support the implementation of best practices in the operations.
• Overall accountable for the Operational Performance of the station.
• Actively participate in LGG Connect or clearly delegate presence to a Department Head or Support Function.

Safety and Security

• Overall accountable for the wellbeing of the Station employees
• Overall accountable for Security Management in the station, in close cooperation with the HSSE Manager.
• Overall accountable for Safety Management, in close cooperation with the Quality Manager.

Process Management

• Ensure the station acts in line with the Country Management System and report on any deviation.

Human Resources

• Hire and develop a highly motivated workforce.
• Ensure all employees are trained for the tasks they perform.
• Effective performance management and driving motivation in the site.
• Regularly challenge Department heads on the Training Planning.

Board of Directors

Together with the Managing, Operations, Finance and Human Resources Directors steer the Belgian Entity and set the strategic goals of the Belgian Mission Statement.

Responsibilities

• Ensure compliance with health, safety and security regulations, local rules and procedures
• Manage and direct the structure and strategies of the local cargo teams for optimum performance.
• Organise and chair the Monthly Station Meeting as per the Communication Plan.
• Proactively make proposals to senior management in terms of best practices
• Support the implementation of best practices in the operations
• Effective performance management and driving motivation of teams in the country.
• Oversee station projects and attend local project management steering committees
• Ensuring adherence to operational budgets.
• Hire and develop a highly motivated workforce.
• Ensure all operational staff have their roles and responsibilities clarified in a job description
• Ensure there is a training plan for all operational employees and ensure all necessary training standards are achieved.
• Review all new airline and vendor contracts to support the commercial teams in challenging specific requirements that would impact our efficiency and productivity
• Ensure all customer contractual targets are achieved or exceeded.
• Direct the preparation of station operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources that best meet the operational needs.
• Leading by example and promoting the WFS core values

Result Area

• • Set strategic goals
  • Contribute commercially to the growing portfolio of customers
  • Ensure that Cargo handling is security compliant and safety conscious
  • Safeguard and improvement the efficiency of the company’s operations

Deliverables

• Implementation of approved goals
• Manage and optimize the organizational structure in line with the station objectives;
• With support of the HR function, manage, develop and optimize the people resources and ensure related targets (such as effectiveness, social climate, work environment) are achieved;
• With support of the finance function, manage and optimize the terminal’s financial resources and ensure financial targets are achieved;
• Manage good operational relations with external stakeholders such as the airport, authorities, suppliers;
• Ensure all management parameters are correctly measured, followed up and reported;
• Take initiatives and manage projects to improve the station overall functioning

Profile

• Proven experience and delivery as senior operational manager / Director of operations or equivalent position
• Focus on customer: working proactively with customers (internal and external) to ensure the proper delivery of her / his role’s expectations.
• Integrity: communicating with respect and honesty, being aligned on the proper code of conduct and ethics.
• Responsibility: being trusted and accountable for her/his actions including the effect on people around.
• Safety & Security: always consider safety & security as the number one priority, respecting compliance, rules and regulations.
• Teamwork: working as a part of a team, enjoying what she/he does, collaborating with the colleagues and relying on their expertise to make a valuable contribution.
• Excellent French and English skills both written and oral.
• Perfect knowledge and experience working with MS Office
• Affinity with several software packages

Competencies

General: Strong communication skills, Excellent organisation skills, Leadership, Listening, customer oriented,

Function Specific: Accurate, reliable, honest, Planning and Organisation, strict, stress resistant, communicative, motivational

WFS Belgium does not work with recruitment agencies for this vacancy. Unsolicited CVs will not be accepted.