Job Description
Job Title:
IT Supporter
Job Location (Short):
Kastrup, 85, DNK, 2770
Are you an IT professional who enjoys solving problems and making technology work for people? Join WFS Denmark and become part of an international airport environment where your support makes a real difference every day.
WFS Denmark is looking for a proactive and customer-focused IT Support Engineer to deliver reliable, secure and modern IT services. The role supports day-to-day business operations, workplace technology, Microsoft 365 services, endpoint management, cybersecurity compliance and local IT improvement projects.
As a trusted IT partner, the IT Support Engineer works closely with business stakeholders, regional and global IT teams, and external service providers to ensure high-quality technology support and a strong end-user experience.
Role Summary
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Primary Focus |
Environment |
Success Indicators |
Key Responsibilities
End-User Support & Service Delivery
- Provide 1st and 2nd line IT support for incidents and service requests.
- Troubleshoot hardware, software, network, mobile device and application issues.
- Manage service tickets in line with agreed priorities and service levels.
- Act as the primary local point of contact for critical IT incidents.
- Deliver clear, timely and professional communication to users at all levels.
Microsoft 365 & Digital Workplace
- Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive for Business.
- Assist with Entra ID identity and access management activities.
- Support onboarding, offboarding and access provisioning processes.
- Maintain and support collaboration and productivity tools.
Infrastructure & Operations
- Support local LAN/WAN connectivity, Wi-Fi, printers, scanners, VoIP and meeting room technology.
- Coordinate with external suppliers and managed service providers for operational support.
- Ensure local IT services remain stable, secure and aligned with business requirements.
Endpoint & Device Management
- Deploy, configure and maintain Windows 11 laptops, desktops and mobile devices.
- Support device lifecycle activities including preparation, deployment, replacement and disposal.
- Maintain endpoint standards and support compliance through modern device management tools.
Security & Compliance
- Support corporate cybersecurity initiatives and local policy compliance.
- Assist with MFA, Conditional Access, identity controls and endpoint security practices.
- Support vulnerability remediation, audits, backup, recovery and business continuity activities.
Projects & Continuous Improvement
- Participate in local and regional technology deployments, migrations and modernization initiatives.
- Identify opportunities to improve IT service quality and user experience.
- Create and maintain technical documentation, procedures and knowledge articles.
- Collaborate with regional and global IT teams on standardization and best practice adoption.
Required Qualifications
Education: Bachelor degree, associate degree or equivalent professional experience in Information Technology or a related field.
Experience: Minimum 3 years of experience in an IT Support Engineer, IT Administrator, Service Desk or similar role.
Environment: Experience supporting enterprise environments, external vendors and multinational or multi-site operations is preferred.
Technical Skills
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Essential
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Preferred
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Soft Skills
- Strong customer-service mindset
- Excellent verbal and written communication skills
- Analytical problem-solving approach
- Ability to prioritize and work independently
- Strong documentation and organizational skills
- Collaborative, pragmatic and improvement-oriented attitude
- Ability to communicate with technical and non-technical stakeholders
Key Success Measures
- Customer satisfaction and business feedback
- SLA compliance and incident resolution quality
- Endpoint compliance and secure configuration standards
- Security audit readiness and policy adherence
- Successful delivery of local IT projects
- Continuous improvement of IT service quality and user experience
What We Offer
- International and dynamic work environment
- Exposure to modern cloud and workplace technologies
- Opportunities for professional growth and certifications
- Regional responsibility with business-facing impact
- Collaboration with a global IT community
Practical Information
This is a full-time position (37 hours per week) based at WFS Denmark A/S, Kystvejen 32, 2770 Kastrup. You will report to the Technology Business Partner Northern Europe Director and become part of the station's IT organization.
Salary will be determined individually based on experience and responsibilities. The expected salary range is DKK 37,000-43,000 per month, plus pension and other benefits.
Employment is subject to successful completion of an enhanced background check in accordance with Copenhagen Airport's security requirements.
If you can see yourself in this role, please submit your CV via the application link. We conduct interviews on an ongoing basis, so we encourage you to apply as soon as possible and no later than 31 August 2026.
WFS Denmark is part of SATS Group, a global leader in air cargo logistics and ground handling services. At Copenhagen Airport, we employ approximately 250 people, of whom around 175 work in our Warehouse operation. Every day, we strive to ensure the safe, efficient, and timely handling of cargo. Our culture is guided by our core values: Safety, Teamwork, Respect, Customer Focus, and Excellence in everything we do.