WFS, a member of the SATS Group, is a global air cargo logistics leader and best in class ground handling partner.
We offer services for Air Cargo, Ground Handling and specialist needs. 
SATS-WFS has a strong presence across a combined network of over 215 locations and employs over 46 000 of the finest professionals all over the world.  

Mission

The mission and purpose of this position is to lead and coordinate office operations and handle documentation promptly, and efficiently adhering to all operational procedures, safety standards, and regulatory requirements.

KPI’s

• Documentation Handling performance [DG/special cargo event, document compliance, system data entry accuracy]
• Safety / Security Compliance
• Measurable Behavior [ Successfully complete required Trainings, absenteeism, Time-keeping]

Main responsibilities

• Create and verify AWBs, bills of lading, and export/import documents.
• Coordinate cargo space bookings with airlines or carriers; track and update cargo status.
• Communicate with clients regarding shipments, issues, delays, and updates.
• Ensure all shipments comply with customs, airline, and safety regulations.
• Maintain accurate records in WMS and freight management systems.
• Liaise with warehouse agents and logistics providers to ensure timely cargo movement.
• Investigate and resolve documentation errors, shipment delays, and customer complaints.

Technical skills

• Knowledge of cargo handling, documentation, local customs and transportation procedures
• Use of WMS systems
• Knowledge of required regulations (through training)
• Acceptance of Dangerous Goods (DGR) / Special Cargo
• Compliance with quality and safety standards
• Operational communication
• Knowledge of MS365

Behavior competences

• Proactivity Accountability
• Agility and Adaptability Trust
• Analytical Problem-Solving Decision Making
• Result Orientation Attention to details Calm under pressure

Profile

• Higher education is an advantage but not required.
• At least 1 year of experience as an administrative assistant, ideally in the air freight sector.
• Good knowledge of Dutch, French & English.
• Proficiency in MS Office (Word, Excel, Access, Outlook).
• Experience with Cargospot and related software programmes is a big plus.
• Willingness to work in 3 shifts (morning - evening - night).