Purpose of the Function

Reporting to the Station Director, the Operations Manager oversees the daily operations for assuring customers satisfaction.  He/she assures efficiency, work getting done on time and with overall safety in the daily operations. The Operations Manager is the key figure in the implementation of the improvements for workforce optimization, workflow, processes and efficiency.

Main Activities

Operations

• Ensure Operations run smooth, safe, secure, faultless and with constant focus on meeting deadline
• Oversee, monitor, and evaluate the operation's performance to ensure increased profitability, productivity, and ensure a high-level of customer service that delivers reliable and consistent service
• Overall accountable for the daily operations on the floor, meeting the operational goals and business objectives inclusive the coordination of the cargo handling
• Manage and optimize the organizational structure in line with the site objectives given by the Station Director
• Direct, manage and optimize the overall working of the warehouse, the office and the ramp activities
• Responsible for overall good communication, so guidelines and work processes are understood and followed up by all employees and cross functional between the different departments
• Develop and maintain effective business relationships with all key stakeholders (customer airline’s management, airport management, customs, etc.) to meet business targets
• Ensuring a perfect follow-up of all work- and safety procedures by all employees
• Proactively contribute to the planning department on input and thoughts, based on the work reality on the floor in order to guarantee the optimalisation in workforce
• Train and coach the responsible managers and/or crew chiefs for taking necessary operational decisions and actions to ensure the daily operations are done correctly and on time.
• Responsible for implementing best practices and new work processes agreed by the management team and the  Station Director and follow up on the good roll-out of these projects
• Following up the Operational Performance of the station
• Come up with and communicate on ideas for development of procedures for operational excellence.

Safety and Security

• Give support to the Station Director and HSSE Manager to secure safety and security.
• Monitor and track quality standards of the cargo operation and ensure continuous improvements in workflows and services to maintain competitiveness
• Implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation
• Accountable for the wellbeing of the employees on the floor

Process Management

• Manage the work on the administration and reporting in order the station acts in line with the Country Management System.
• Ensure any additional customer requirements are being submitted to the change management committee

Human Resources

• Lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organization achieves its business objectives and complies with all relevant regulations and laws.
• Ensure all employees are trained for the tasks they perform

Responsibilities

• Manage the operational team and ensure an efficient workforce and task allocation
• Ensure compliance with health, safety and security regulations, local rules and procedures
• Coordinate daily operations for on time work and efficiency
• Proactively make proposals to the station manager and department heads in terms of best practices and process optimization
• Implement, guide and follow up on the implementation of improvement plans and best practices in operations
• Effective performance management, drive on the motivation of employees and teamwork.
• Hire and develop a highly motivated workforce.
• Ensure all operational staff know and life by their roles and responsibilities in their job description and the company values
• Ensure all customer contractual targets are achieved or exceeded.
• Report to the station manager on the daily activities and the proceeding in new work procedures or best practices

Result Area

• Guarantee and optimize the daily operations
• Safeguard and improvement the workforce and the operational work processes for increase on efficiency and cost- and time savings
• Support the Station Director for meeting the Operational goals and high customer satisfaction
• Ensure that Cargo handling is security compliant and safety conscious
• Leading by example and promoting the WFS core values

Deliverables

• Daily reporting on the operations activity’s
• Successful implementation of approved improvement plans and procedures
• Well trained and motivated operational team
• Manage and optimize the organizational structure in line with the terminal objectives;
• With support of the HR function, manage, develop and optimize the people resources and ensure related targets (such as effectiveness, social climate, work environment) are achieved;
• Ensure all management parameters and KPI’s are measured, followed up, reported and met;
• Take initiatives and manage projects to improve the operations overall functioning.

Profile

• Proven experience and delivery as operational manager or an equivalent position
• Leadership- & management skills: strong skills with years of proven positive results
• Communicate and delegate: strong in effective positive communication to delegate and motivate people
• Years of proven knowledge in cargo and transport, safety procedures and operational processes
• Result oriented with focus on improvements
• Focus on people: working proactively with the employees to ensure operations
• Integrity: communicating with respect and honesty, being aligned on the proper code of conduct and ethics.
• Responsibility: being trusted and accountable for his actions including the effect on people around.
• Safety & Security: always consider safety & security as the number one priority, respecting compliance, rules and regulations.
• Teamwork: working as a part of a team, enjoying what he does, collaborating with the colleagues and relying on their expertise to make a valuable contribution.
• Excellent French and English skills both written and oral.
• Perfect knowledge and experience working with MS Office
• Affinity with several software packages.

Competencies

General: Strong communication skills, Excellent organisation skills, Leadership, Listening, customer oriented,

Function Specific: Accurate, reliable, honest, Planning and Organisation, strict, stress resistant, communicative, motivational